Cancellation Policy

This Cancellation Policy outlines the terms under which orders and services can be cancelled when purchasing software, hardware, or IT services from Microstop Infotech Pvt. Ltd.

1. Software Products & Subscriptions

Orders for software licenses and subscriptions can be cancelled before activation only.
Once the software license, subscription, or mobile application is activated, cancellation is not allowed.
No cancellation is applicable for partially used subscription periods.

2. Implementation & Development Services

Customers may request cancellation before the project work has started.
Once development, customization, or implementation has started, cancellation requests will not be accepted.
Any advance paid for booked development slots may be non-cancellable.

3. Hardware Products

Hardware orders can be cancelled before dispatch.
Once the product is shipped or delivered, cancellation is not allowed.
Replacement may be provided only for defective or damaged items.

4. Service Bookings

AMC, support services, hosting services, and maintenance services can be cancelled before service activation.
After activation, cancellation is not applicable.

5. How to Request Cancellation

To request cancellation, customers must contact us with order details:

Microstop Infotech Pvt. Ltd.
01, Pooja Glory Apartment, Behind Namco Bank Off, Pumping Station Road,Gangapur Road Nashik-422013
Email: info@microstopindia.com
Phone: +91 7774063500
Website: www.microstopindia.com

Cancellation requests will be reviewed and processed as per this policy.

By placing an order or making a payment on our website or mobile application, you agree to this Cancellation Policy.